For firms selling expertise, AI is not a tool problem. It is an operating-model problem.
Based on the vertical playbooks and operating patterns in AI That Pays for Itself.
Most mid-market firms need someone to own what starts, what waits, and what gets killed.
Start with boring, bounded, observable work: intake, documents, research, reporting, scheduling, approvals.
Foundations, process, governance, architecture, and cadence have to be owned together.
Pick one workflow. Score readiness. Estimate current cost. Write the kill criterion before the pilot starts. If that sounds obvious, good. Obvious is usually what ships.