Insights

Practical AI strategy for professional services firms. New posts every Wednesday.

AI STRATEGY
April 8, 2026

What I Tell Every New Client in Their First Meeting

The framework I use in every initial consultation to align expectations and uncover real opportunities.

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OPERATIONS
April 1, 2026

AI Spring Cleaning: Audit Your AI Tools and Cut What's Not Working

Time to declutter. Here's how to audit your AI stack and eliminate tools that aren't delivering ROI.

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TOOLS TECH
March 25, 2026

Voice AI Agents Have Matured: A Field Report from the Front Desk

Real-world deployment results from three professional services firms using voice AI for client interactions.

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INDUSTRY SPOTLIGHT
March 18, 2026

AI in Healthcare Operations 2026: What's Working, What's Not, What's Next

A practical look at AI implementations in healthcare practices—scheduling, charting, compliance, and billing.

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AI STRATEGY
March 11, 2026

How to Choose an AI Consultant (From Someone Who Is One)

Red flags, green flags, and the right questions to ask before hiring external AI expertise.

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OPERATIONS
March 4, 2026

AI-Powered Project Management: From Scheduling to Risk Prediction

How AI is transforming project delivery—automation, prediction, and better resource allocation.

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COMPLIANCE
February 25, 2026

Data Privacy and AI in 2026: What Professional Services Firms Need to Know

GDPR, CCPA, state privacy laws—and how to implement AI without compliance risk.

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INDUSTRY SPOTLIGHT
February 18, 2026

AI for Engineering Firms in 2026: BIM, Proposals, and Project Intelligence

From BIM optimization to proposal automation, here's where AI delivers real ROI for engineering.

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OPERATIONS
February 11, 2026

AI Client Onboarding: The Complete Automation Playbook

Step-by-step guide to automating client intake, documentation, and initial handoff.

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AI STRATEGY
February 4, 2026

How AI Changed Firm Culture: Three Years of Observation

What happens to culture, trust, and team dynamics when you introduce AI at scale.

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OPERATIONS
January 28, 2026

The AI Adoption Problem Is Solved: What Finally Worked

After three years of watching adoption fail, here's what actually works to get teams using AI.

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INDUSTRY SPOTLIGHT
January 21, 2026

AI for Real Estate Brokerages and Property Management

Tenant screening, lease analysis, market prediction, and transaction automation for real estate.

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AI STRATEGY
January 14, 2026

Three Years Into Enterprise AI: Where Most Firms Actually Stand

Honest data on maturity levels, spending, adoption rates, and what separates leaders from laggards.

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AI STRATEGY
January 7, 2026

Your 2026 AI Roadmap: Start Here

A practical framework for planning your AI initiatives and avoiding common mistakes.

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AI STRATEGY
December 31, 2025

AI New Year's Resolutions for Professional Services Firms

Five resolutions that actually stick: from governance to training to vendor management.

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AI STRATEGY
December 24, 2025

2026 Predictions: What's Next for AI in Professional Services

My predictions for AI trends, regulation, vendor consolidation, and where the money will flow.

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AI STRATEGY
December 17, 2025

2025 AI Year in Review: The Year AI Became Infrastructure

Reflections on a turning point: when AI stopped being a cool experiment and started being essential.

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TOOLS TECH
December 10, 2025

The AI Tools That Defined 2025 for Professional Services

The standout tools, models, and platforms that actually made a difference this year.

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AI STRATEGY
December 3, 2025

My AI Predictions That Were Wrong (And What I Learned)

Honest reflection on where I missed the mark and what that teaches us about the future.

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AI STRATEGY
November 26, 2025

Thanksgiving 2025: What I'm Thankful For in the AI World

Gratitude for the people, breakthroughs, and lessons that shaped AI this year.

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AI STRATEGY
November 19, 2025

Three Years of ChatGPT: How AI Transformed Professional Services

A milestone reflection on how ChatGPT changed everything for consulting, law, accounting, and engineering.

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INDUSTRY SPOTLIGHT
November 12, 2025

AI for Management Consulting Firms: Eating Your Own Cooking

How consulting firms are using AI internally—research, writing, analysis, and client delivery.

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COMPLIANCE
November 5, 2025

AI and Professional Liability: What Your Malpractice Insurer Wants You to Know

Professional liability concerns, insurance implications, and how to reduce risk when using AI.

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AI STRATEGY
October 29, 2025

AI Horror Stories: Five Real Implementation Failures and What They Teach Us

Case studies of AI projects that failed spectacularly—and the lessons that prevent your failure.

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OPERATIONS
October 22, 2025

Building an AI-Powered Internal Knowledge Base That People Actually Use

How to structure, populate, and deploy a knowledge base that becomes an actual productivity tool.

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AI STRATEGY
October 15, 2025

When NOT to Use AI: A Guide for Business Leaders Who've Heard Enough Hype

Cut through the hype. Here are the things AI is genuinely bad at and when to skip it.

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INDUSTRY SPOTLIGHT
October 8, 2025

AI for Veterinary Practices: The Overlooked Professional Services Opportunity

How veterinary practices can use AI for scheduling, diagnostics, client communication, and more.

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OPERATIONS
October 1, 2025

AI Workflow Automation in 2025: What's Changed Since You Last Looked

A practical update on workflow automation tools, capabilities, and what's actually deployable now.

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AI STRATEGY
September 24, 2025

AI ROI at Scale: The Numbers from 50+ Professional Services Implementations

Real data on payback periods, cost savings, revenue lift, and what drives success at scale.

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COMPLIANCE
September 17, 2025

AI Compliance Update: What Changed in 2025 and What's Coming

Regulatory changes, enforcement priorities, and what you need to implement now.

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OPERATIONS
September 10, 2025

AI and Client Experience: The Professional Services Differentiator

How to use AI to create better client experiences while protecting relationships and trust.

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AI STRATEGY
September 3, 2025

Planning Your 2026 AI Budget: Lessons from 2025

Benchmarks, allocation strategies, and how to make AI budget decisions that stick.

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INDUSTRY SPOTLIGHT
August 27, 2025

AI for Marketing and Creative Agencies: Where the ROI Actually Is

From content generation to client reporting, here's where AI delivers for agencies.

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OPERATIONS
August 20, 2025

AI-Powered Document Management: The Quiet Revolution

How AI is transforming how firms manage, search, and extract value from their document repositories.

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AI STRATEGY
August 13, 2025

Three Years of AI Consulting: My Biggest Mistakes

Hard-won lessons from consulting engagements that didn't go as planned.

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TOOLS TECH
August 6, 2025

AI Coding Tools Are Not Just for Developers Anymore

Business analysts, operations managers, and PMs are writing code with AI. Here's what's possible.

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OPERATIONS
July 30, 2025

AI Meeting Intelligence: Beyond Transcription to Action

Meeting recording, transcription, and AI-powered insights that actually drive follow-up.

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AI STRATEGY
July 23, 2025

The Great AI Vendor Consolidation

Watch where the AI market is heading as consolidation accelerates.

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INDUSTRY SPOTLIGHT
July 16, 2025

AI for Staffing and Recruitment Firms

Resume screening, candidate matching, market forecasting, and client matching powered by AI.

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TOOLS TECH
July 9, 2025

Model Context Protocol: Why This Boring Infrastructure Matters

MCP is unsexy infrastructure that will power the next wave of AI agent reliability.

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OPERATIONS
July 2, 2025

AI Agents in the Real World

Beyond the hype: where AI agents are actually working today and what makes them succeed.

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AI STRATEGY
June 25, 2025

Mid-2025 Check-In: Three Years After ChatGPT

A reassessment of the AI world halfway through 2025.

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AI STRATEGY
June 18, 2025

Hiring Your First AI Champion

What to look for, how to structure the role, and how to set them up for success.

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AI STRATEGY
June 11, 2025

AI-Assisted Strategy: How I Use AI to Advise on AI

Meta thoughts on how I use AI to think through AI strategy for my clients.

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TOOLS TECH
June 4, 2025

Claude Opus 4: The Most Capable AI Model I've Tested

Close look into Anthropic's latest flagship model and what it means for professional services.

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AI STRATEGY
May 28, 2025

The AI Stack for a $10M Professional Services Firm

A complete view of what a modern AI tech stack looks like at this scale.

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COMPLIANCE
May 21, 2025

AI Governance Frameworks

A practical framework for governing AI use across your firm.

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TOOLS TECH
May 14, 2025

Google I/O 2025: What Matters

The announcements from Google I/O that actually matter for professional services.

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TOOLS TECH
May 7, 2025

Claude 4 Sonnet: Enterprise Assessment

Detailed evaluation of Claude 4 Sonnet for enterprise and professional services use cases.

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OPERATIONS
April 30, 2025

Voice AI: The Front Desk Revolution

How voice AI is transforming client interactions and first-impression experiences.

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AI STRATEGY
April 23, 2025

The Fractional CAIO Market Is Growing

Market trends in fractional chief AI officer services and what it means for firms.

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OPERATIONS
April 16, 2025

AI Agents Are Finally Practical

Real-world AI agent deployments that are delivering value right now.

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TOOLS TECH
April 9, 2025

Llama 4 and Open Source Maturity

Meta's latest open-source model and what open-source AI means for your firm.

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TOOLS TECH
April 2, 2025

Claude Code and AI Development Tools

How AI development tools are changing the way professional services firms build custom solutions.

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INDUSTRY SPOTLIGHT
March 26, 2025

AI for Insurance and Financial Advisory

AI applications in insurance underwriting, claims, advisory, and client management.

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AI STRATEGY
March 19, 2025

The ROI Report: Client Success

Real ROI numbers from recent client implementations and what drove success.

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TOOLS TECH
March 12, 2025

GPT-4.5: Research Preview Analysis

Analysis of OpenAI's research preview and implications for professional services.

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TOOLS TECH
March 5, 2025

Claude 3.7 Sonnet and Extended Thinking

Extended thinking capabilities and how they improve AI reasoning for complex tasks.

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COMPLIANCE
February 26, 2025

The Compliance Gap: AI Policies Missing

Audit results showing where most firms fall short on AI governance and how to close the gap.

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OPERATIONS
February 19, 2025

AI-Powered Knowledge Management

Automating knowledge capture, organization, and retrieval across your firm.

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TOOLS TECH
February 12, 2025

Grok 3 and the AI Competition Space

Competitive landscape analysis as new players enter and consolidation accelerates.

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AI STRATEGY
February 5, 2025

The AI Pricing War

How dropping AI model prices affect your budget planning and vendor strategy.

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OPERATIONS
January 29, 2025

AI for Multi-Location Practices

Scaling AI across multiple offices and ensuring consistency, compliance, and adoption.

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OPERATIONS
January 22, 2025

Invest in AI Training, Not Just Tools

Why training investment matters more than tool investment for adoption and ROI.

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AI STRATEGY
January 15, 2025

The AI Agent Hype Cycle

Where agents sit in the hype cycle and what will actually be deployable in 2025.

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TOOLS TECH
January 8, 2025

DeepSeek R1: Open Source Reasoning AI

Analysis of DeepSeek's reasoning model and what it means for open-source AI.

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AI STRATEGY
January 1, 2025

Your 2025 AI Action Plan

A concrete action plan for AI implementation in 2025 based on 2024 lessons.

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AI STRATEGY
December 25, 2024

2025 Predictions

My predictions for 2025: agents, regulation, consolidation, and where the money flows.

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AI STRATEGY
December 18, 2024

2024 AI Year in Review

A comprehensive review of the AI world in 2024 and inflection points we reached.

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TOOLS TECH
December 11, 2024

Sora: AI Video Generation

OpenAI's Sora and what AI video generation means for marketing and content.

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TOOLS TECH
December 4, 2024

Google Gemini 2.0

Google's latest multimodal model and how it compares in the competitive landscape.

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AI STRATEGY
November 27, 2024

AI Thanksgiving Reflection

A reflection on gratitude, progress, and what we've learned in the AI world.

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AI STRATEGY
November 20, 2024

Enterprise Adoption Inflection Point

We've reached the inflection point where AI adoption is becoming mainstream in enterprise.

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TOOLS TECH
November 13, 2024

Claude 3.5 Gets Faster

Performance improvements to Claude 3.5 and what faster models mean for your use cases.

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COMPLIANCE
November 6, 2024

Post-Election AI Policy

AI policy implications of the 2024 election and what to expect in 2025.

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OPERATIONS
September 4, 2024

Client Communication in the Age of AI

How to communicate about AI use to clients while building trust and managing expectations.

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AI STRATEGY
August 28, 2024

The Data Problem Nobody Talks About

The real data challenges in AI implementation that aren't technical—they're organizational.

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INDUSTRY SPOTLIGHT
August 21, 2024

AI for Architecture and Engineering

AI applications in AEC: BIM, design optimization, proposal automation, and project management.

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OPERATIONS
August 14, 2024

Why AI Training Fails

The common reasons AI training doesn't stick and what actually works.

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TOOLS TECH
August 7, 2024

The AI Coding Revolution

How AI coding tools are transforming development and what this means for professional services.

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OPERATIONS
July 31, 2024

How to Write an AI Prompt That Works

Practical guide to prompt engineering for business use cases and better results.

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INDUSTRY SPOTLIGHT
July 24, 2024

AI for Accounting Firms

AI applications in accounting: bookkeeping, audit, tax, compliance, and client reporting.

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AI STRATEGY
July 17, 2024

The Multi-Model Future

Why the future isn't about one model winning, but about choosing the right model for each task.

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TOOLS TECH
July 10, 2024

Llama 3.1 405B: Open Source at Frontier Scale

Meta's massive open-source model and what it means for model choice and independence.

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COMPLIANCE
July 3, 2024

AI Compliance in 2024

Updated compliance space in 2024: regulations, standards, and what you need to implement.

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AI STRATEGY
June 26, 2024

Two Years of Advising on AI

Reflections on two years of AI consulting and what I've learned about success and failure.

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AI STRATEGY
June 19, 2024

Apple Intelligence and AI-Everywhere Future

Apple's AI strategy and what "AI everywhere" means for professional services.

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TOOLS TECH
June 12, 2024

Claude 3.5 Sonnet

Detailed review of Claude 3.5 Sonnet and how it compares in the model space.

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OPERATIONS
June 5, 2024

Building AI Agents

A practical guide to building and deploying AI agents in professional services environments.

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INDUSTRY SPOTLIGHT
May 29, 2024

AI for Healthcare Operations

How healthcare practices can use AI for scheduling, intake, follow-up, and operations.

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AI STRATEGY
May 22, 2024

From Pilot to Production

The steps, challenges, and playbook for moving AI from pilot to production deployment.

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TOOLS TECH
May 15, 2024

Google I/O 2024

Key announcements from Google I/O and what they mean for AI in professional services.

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TOOLS TECH
May 8, 2024

GPT-4o Is Free

OpenAI's free GPT-4o tier and what it means for model access and market dynamics.

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AI STRATEGY
May 1, 2024

The AI Budget Conversation

How to have the budget conversation with CFOs and get approval for AI investments.

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OPERATIONS
April 24, 2024

AI-Powered Client Intake

Complete automation of client intake, screening, and initial documentation.

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AI STRATEGY
April 17, 2024

AI Vendor Lock-In Risk

Strategies for managing vendor lock-in and maintaining independence in AI implementation.

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TOOLS TECH
April 10, 2024

Llama 3 and Open Source AI

Meta's Llama 3 and the state of open-source AI models.

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INDUSTRY SPOTLIGHT
March 27, 2024

Document Processing for Law Firms

AI-powered document analysis, contract review, and legal research for law firms.

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AI STRATEGY
March 20, 2024

The AI Maturity Model

A framework for assessing your firm's AI maturity and planning progression.

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TOOLS TECH
March 13, 2024

How to Choose Between GPT-4, Claude 3, and Gemini

Comparative analysis of the major AI models and how to choose for your use case.

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TOOLS TECH
March 6, 2024

Claude 3 Changed the Game

How Claude 3 shifted the competitive landscape and what it means for AI implementation.

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AI STRATEGY
February 28, 2024

The Real Cost of Not Having an AI Strategy

The financial and competitive costs of delaying AI strategy and implementation.

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OPERATIONS
February 21, 2024

Building Your First AI Agent

Step-by-step guide to building and deploying your first AI agent.

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AI STRATEGY
February 14, 2024

Sora: Impressive But Don't Get Distracted

Analysis of Sora and why video generation might not be your strategic priority yet.

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TOOLS TECH
February 7, 2024

Gemini 1.5 Million-Token Context

Google's massive context window and what it enables for long-document analysis.

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INDUSTRY SPOTLIGHT
January 31, 2024

AI for Dental and Fertility Clinics

Specialized AI applications for dental practices and fertility clinics.

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AI STRATEGY
January 24, 2024

How to Talk to Your Board About AI

Frameworks for communicating AI strategy and investment to boards of directors.

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AI STRATEGY
January 17, 2024

The AI Talent Gap

Why the AI talent gap matters and how to hire for AI expertise.

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TOOLS TECH
January 10, 2024

CES 2024: AI Is Everywhere

Key trends from CES 2024 and what they mean for professional services.

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AI STRATEGY
January 3, 2024

Your 2024 AI Roadmap

A practical roadmap for AI implementation in 2024 based on emerging best practices.

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AI STRATEGY
December 27, 2023

2024 AI Predictions

My predictions for AI in 2024: agents, regulation, consolidation, and value creation.

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AI STRATEGY
December 20, 2023

2023 AI Year in Review

A comprehensive review of the pivotal year 2023 for AI and professional services.

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TOOLS TECH
December 13, 2023

Mixtral and Open Source AI

Mistral's Mixtral model and open-source AI trends.

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TOOLS TECH
December 6, 2023

Google Gemini Has Arrived

Google's entry with Gemini and what it means for the AI market.

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AI STRATEGY
November 29, 2023

Thanksgiving: One Year of ChatGPT

A year after ChatGPT's launch—reflections on transformation and opportunity.

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TOOLS TECH
November 22, 2023

AI Vendor Evaluation Framework

A practical 30-minute framework for evaluating AI vendors.

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OPERATIONS
November 15, 2023

Custom GPTs for Professional Services

How to build and deploy custom GPTs for your firm's specific needs.

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AI STRATEGY
November 8, 2023

Sam Altman Drama: Vendor Risk Lessons

Lessons from the OpenAI turmoil about vendor risk and AI strategy.

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TOOLS TECH
November 1, 2023

OpenAI DevDay

Key announcements from OpenAI DevDay and their implications.

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AI STRATEGY
October 25, 2023

Building an AI-Ready Culture

How to build an organizational culture that embraces and leverages AI.

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INDUSTRY SPOTLIGHT
October 18, 2023

Why I Tell Clinics to Ignore Diagnostic AI

Why diagnostic AI for healthcare clinics is overhyped and where to focus instead.

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TOOLS TECH
October 11, 2023

DALL-E 3: AI Image Generation

DALL-E 3 and advances in AI image generation.

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COMPLIANCE
October 4, 2023

White House AI Executive Order

Analysis of the executive order on AI and what it means for professional services.

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COMPLIANCE
September 27, 2023

AI and Client Confidentiality

How to use AI while protecting client confidentiality and attorney-client privilege.

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COMPLIANCE
September 20, 2023

Hidden Cost of Shadow AI

The compliance and security risks of unmanaged shadow AI usage.

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OPERATIONS
September 13, 2023

Train Your Team on AI Efficiently

How to train your team on AI tools without disrupting client work.

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TOOLS TECH
September 6, 2023

ChatGPT Enterprise Launch

ChatGPT Enterprise and what it means for professional services.

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INDUSTRY SPOTLIGHT
August 30, 2023

AI for Law Firms

A practical guide to AI implementation for law firms of all sizes.

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OPERATIONS
August 23, 2023

Measuring AI ROI

How to measure and track AI ROI in professional services.

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AI STRATEGY
August 16, 2023

The Case for a Fractional CAIO

Why fractional chief AI officers are the right model for most firms.

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COMPLIANCE
August 9, 2023

AI Regulation: Prepare Your Firm

How to prepare your firm for incoming AI regulation.

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AI STRATEGY
August 2, 2023

Why Your AI Pilot Failed

Common reasons AI pilots fail and how to make them succeed.

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COMPLIANCE
July 26, 2023

Healthcare AI Compliance Checklist

Compliance checklist for healthcare practices using AI.

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OPERATIONS
July 19, 2023

5 AI Quick Wins

Five quick AI wins you can implement this month for immediate value.

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TOOLS TECH
July 12, 2023

Meta's Llama 2 Is Open Source

Meta's Llama 2 release and what it means for open-source AI.

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TOOLS TECH
July 5, 2023

Claude 2: Anthropic's Enterprise Approach

Claude 2 and Anthropic's approach to enterprise AI.

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AI STRATEGY
June 28, 2023

The AI Strategy Firms Get Wrong

Common strategic mistakes in AI implementation and how to avoid them.

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OPERATIONS
June 21, 2023

Business Case for AI: The CFO Spreadsheet

How to build a business case for AI that CFOs will actually approve.

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AI STRATEGY
June 14, 2023

Six Months of ChatGPT

Reflections six months after ChatGPT launch.

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AI STRATEGY
June 7, 2023

What a Virtual Chief AI Officer Does

Defining the role and value of a virtual chief AI officer.

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INDUSTRY SPOTLIGHT
May 31, 2023

AI for AEC Firms

AI opportunities for architecture, engineering, and construction firms.

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OPERATIONS
May 24, 2023

Prompt Engineering Is a Skill Your Team Needs

Why prompt engineering is an essential skill for your team in 2023.

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AI STRATEGY
May 17, 2023

Three Types of AI Projects That Fail

The three types of AI projects that fail and how to recognize and prevent them.

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COMPLIANCE
May 10, 2023

How to Write an AI Policy for Your Firm

A template and guide for writing AI policies for professional services firms.

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TOOLS TECH
May 3, 2023

Google I/O 2023: PaLM 2 and Bard

Key announcements from Google I/O 2023.

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INDUSTRY SPOTLIGHT
April 26, 2023

AI for Accounting Firms: Where to Start

Where accounting firms should start with AI implementation.

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AI STRATEGY
April 19, 2023

The Cost of Waiting on AI

The competitive and financial cost of waiting to implement AI.

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COMPLIANCE
April 12, 2023

Italy Banned ChatGPT

What Italy's ChatGPT ban means for AI regulation globally.

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TOOLS TECH
April 5, 2023

AutoGPT and the AI Agent Hype

Analysis of AutoGPT and AI agent hype in early 2023.

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AI STRATEGY
March 29, 2023

Start with Operations, Not Analytics

Why you should start AI implementation with operations, not analytics.

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OPERATIONS
March 22, 2023

Building Your First AI Workflow

A step-by-step guide to building your first AI workflow.

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TOOLS TECH
March 15, 2023

Anthropic's Claude: Worth Watching

Anthropic and Claude as an alternative to OpenAI.

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INDUSTRY SPOTLIGHT
March 8, 2023

GPT-4 for Law Firms: I Tested It

My testing of GPT-4 for law firm applications.

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AI STRATEGY
March 1, 2023

GPT-4 Is the Inflection Point

Why GPT-4 represents an inflection point for AI in professional services.

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COMPLIANCE
February 22, 2023

The Shadow AI Problem

The compliance and security risks of shadow AI.

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COMPLIANCE
February 15, 2023

Healthcare AI Without Violating Privacy

How to use AI in healthcare while protecting patient privacy.

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TOOLS TECH
February 8, 2023

Google's Bard: The AI Arms Race

Google Bard and the competitive AI arms race.

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TOOLS TECH
February 1, 2023

Bing Chat and AI Search Revolution

Bing Chat and the revolution in AI-powered search.

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AI STRATEGY
January 25, 2023

ChatGPT: 100 Million Users

ChatGPT reaching 100 million users and what it means.

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AI STRATEGY
January 18, 2023

Your IT Dept Isn't the Right AI Leader

Why IT isn't the right department to lead AI strategy.

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TOOLS TECH
January 11, 2023

Framework for Evaluating AI Tools

A framework for evaluating and selecting AI tools.

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AI STRATEGY
January 4, 2023

Microsoft's OpenAI Investment

Microsoft's investment in OpenAI and the partnership implications.

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AI STRATEGY
December 28, 2022

2023 Prediction: AI Becomes Operations Tool

My prediction that AI becomes an operations tool in 2023.

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AI STRATEGY
December 21, 2022

AI Won't Replace Your Team

Why AI augments rather than replaces professional services teams.

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OPERATIONS
December 14, 2022

5 Tasks to Test with ChatGPT

Five practical tasks to test ChatGPT's capabilities in your firm.

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TOOLS TECH
December 7, 2022

A Week with ChatGPT: Can and Can't Do

My first week with ChatGPT: capabilities and limitations.

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AI STRATEGY
November 30, 2022

ChatGPT Just Launched

ChatGPT launch and why it changes everything.

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The AI Operator

A bi-weekly newsletter on AI strategy, implementation patterns, and operational thinking for professional services leaders.